Your feedback is always welcome at MAX Transit. To view/print a copy of the comment/complaint form click on the link below, or visit us in person at the Padnos Transportation Center, 171 Lincoln Avenue, Suite 20, Holland MI 49423.

Those wishing to become ADA certified to qualify for reduced fares or priority service may schedule an assessment by calling 616-355-1010.

Travel training is offered free of charge to those with special developmental or physical needs who would like to learn how to use the transit system. To schedule travel training, please call 616-355-1010.

Language assistance is available free-of-charge. Please call 355-1010, or visit us at:

MAX Transit
Padnos Transportation Center
171 Lincoln Avenue, Suite 20
Holland MI 49423


La ayuda del idioma está disponible libre de la carga. Llame por favor 355-1010, o visítenos en:

Tránsito MAX
Padnos Transportation Center
171 Lincoln Avenue, Suite 20
Holland MI 49423

The Macatawa Area Express Transportation Authority has developed a Limited English Proficieny Plan. The contents of the plan are consistent with the guidance on an effective language implementation plan expressed in Section VII of the U.S. Department of Transportation's Policy Guidance Concerning Recipients' Responsibilities to Limited English Proficient (LEP) Persons [Federal Register: December 14, 2005] (Volume 70, Number 239).

To view the LEP Plan, please click on the link shown below.

Section 601 of Title VI of the Civil Rights Act of 1964 states:

"No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."

In compliance with Title VI, the Macatawa Area Express Transportation Authority will, on an ongoing basis, ensure that: any programs, services, or benefits are equally distributed without regard to race, color, or national origin; and opportunities to participate in the planning and decision making processes are provided to persons without regard to race, color, or national origin. To request additional information on MAX's Title VI obligations, please contact the Title VI staff officer at 616-928-2494.

To download a complaint form click on the link below, or request a copy via mail by writing to:

Title VI Staff Officer
Macatawa Area Express
171 Lincoln Ave., Suite 20
Holland MI 49423