Reserve-A-Max
MAX offers reserved ride service with advance reservations. Reservations must be made by 4 p.m. the day prior to travel. ADA cardholders and seniors will be given first priority for ride service. MAX travels to all destinations within our service area (See yellow shaded service area as shown on composite route map).
Reserve-A-MAX service is available only to:
-Passengers whose origins and/or destinations are farther than ¼ mile of a fixed bus stop.
-Seniors 70 years and older.
-ADA Cardholders.
Reserved ride service is not available to able-bodied persons aged 5-69 who are within ¼ mile of a bus stop.
Reserve-A-MAX service is available only to:
-Passengers whose origins and/or destinations are farther than ¼ mile of a fixed bus stop.
-Seniors 70 years and older.
-ADA Cardholders.
Reserved ride service is not available to able-bodied persons aged 5-69 who are within ¼ mile of a bus stop.
ADA Assessments
Those wishing to become ADA certified to qualify for reduced fares or priority service may schedule an assessment by calling (616) 355-1010.
Making Reservations
Hablamos español! MAX Customer Service is able to accomodate both English and Spanish-speaking callers.
To reserve a ride, call (616) 355-1010 before 4 p.m. the day before travel, and have the following information ready to give to Customer Service:
When the bus arrives, the driver will sound the horn once and will wait five minutes for you to board. Drivers will not leave the vehicle unless you have requested door-to-door service. Drivers are prohibited from entering your residence or workplace.
Reserve-A-MAX service is in high demand in the Holland-Zeeland area. Daily ridership demand is always heaviest between the time windows of 6:00-8:30am and 2:00-4:30pm. To better serve you, please try to schedule your trips outside these timeframes if at all possible.
To reserve a ride, call (616) 355-1010 before 4 p.m. the day before travel, and have the following information ready to give to Customer Service:
- Your name and address
- Your destination
- Requested date and time of pickup and return rides
- Whether you need door-to-door assistance
- Whether you need a wheelchair lift
When the bus arrives, the driver will sound the horn once and will wait five minutes for you to board. Drivers will not leave the vehicle unless you have requested door-to-door service. Drivers are prohibited from entering your residence or workplace.
Reserve-A-MAX service is in high demand in the Holland-Zeeland area. Daily ridership demand is always heaviest between the time windows of 6:00-8:30am and 2:00-4:30pm. To better serve you, please try to schedule your trips outside these timeframes if at all possible.
Cancelling Reserve-A-MAX Reservations / No-Show Policy
If you no longer need a scheduled ride, please be courteous and cancel your reservation by calling MAX customer service at 355-1010. Cancellations must be made at least 30 minutes before your scheduled pickup time to prevent a No-Show infraction from being issued.
If a passenger fails to show for their pickup ride, a No-Show infraction is issued and any return trip scheduled for that day is automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client's control) a No-Show will be waived. It is the passenger's responsibility to contact MAX Transit to offer any explanation of a No-Show.
Riders accumulating 3 No-Shows within a rolling 30-day period will be suspended from using Reserve-A-MAX services for 30 days. Passengers also must pay for the fares of all missed rides before they will be allowed to use Reserve-A-MAX service again. For further details regarding the No-Show policy on Reserve-A-MAX, please click the attached link below, or call MAX at 355-1010.
If a passenger fails to show for their pickup ride, a No-Show infraction is issued and any return trip scheduled for that day is automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client's control) a No-Show will be waived. It is the passenger's responsibility to contact MAX Transit to offer any explanation of a No-Show.
Riders accumulating 3 No-Shows within a rolling 30-day period will be suspended from using Reserve-A-MAX services for 30 days. Passengers also must pay for the fares of all missed rides before they will be allowed to use Reserve-A-MAX service again. For further details regarding the No-Show policy on Reserve-A-MAX, please click the attached link below, or call MAX at 355-1010.