Services
Reserve-A-MAX
MAX offers paratransit service with advance reservations for eligible passengers. Eligible passengers include:
- ADA cardholders
- Individuals who are 70 years of age or older
- Individuals whose origins and/or destinations are greater than ½ mile from a bus stop
Individuals with disabilities (ADA cardholders) receive first priority.
Passengers traveling in the evening after the fixed bus routes stop operating at 7 p.m. also are eligible for reserved rides on the Night Owl Service, these trips are taken on a first-come first-serve basis.
Reservations must be made by 4 p.m. the day prior to travel. Unfortunately, MAX cannot accommodate same day reservations or ride changes.
Hours of Operation
Due to driver shortages, MAX is operating under the following hours & regulations:
- Monday – Friday 6am – 7pm
- Saturday 10am – 7pm Reserve-A-MAX only
- Reserve-A-MAX Saturday service will be operating under Peak-Hour scheduling. This means that from the hours of 10am-11:59am and 2pm-4:59pm, the only trips that can be requested are work, medical or grocery. All other trips can be requested during the Off-Peak Hours (12pm-1:59pm & 5pm-11:59pm).
Weekdays
6:00 a.m. – 11:59 p.m.
Saturdays (Reserve-A-MAX ONLY)
10:00 a.m. – 11:59 p.m.
Sundays
Closed
One Way
Fares
Adults
Ages 18-69
$5.50
Children
Ages 5-17
$2.30
Seniors, ADA, and Children Under Age 5
$2.30
How to Reserve a Ride
If you no longer need a ride, please be courteous and cancel your reservation by calling MAX customer service at (616) 355-1010. Cancellations must be made at least 30 minutes before your scheduled pickup time to prevent a No-Show infraction, and at least 1 hour before your scheduled pickup time to prevent a Late Cancel infraction.
If a passenger fails to show for their pickup ride, a No-Show infraction is issued; in addition–for Non-ADA passengers–any return trip scheduled for that day will be automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client’s control) a No-Show will be waived. It is the passenger’s responsibility to contact MAX Transit to offer any explanation of a No-Show.
Non-ADA riders accumulating an excessive pattern of No Show or Late Cancel infractions within a rolling 30-day period can be suspended from using Reserve-A-MAX services for up to 30 days. In addition non-ADA riders must pay for the fares of all missed rides before they will be allowed to use Reserve-A-MAX service again.
ADA riders accumulating an excessive pattern of No Show or Late Cancel infractions within a rolling 30-day period, will be subject to suspensions.
For further details regarding the No-Show policy on Reserve-A-MAX, please call MAX at (616) 355-1010.
Special Bus Features
All MAX Transit vehicles come with special features! Our fleet is ADA compliant and are equipped with wheelchair lifts or ramps. Our buses also come equipped with bike racks so that you can take your bike with you (MAX Transit Van’s do not have bike racks). Other special bus features of our modern fleet include tinted glass, heating and cooling air conditioning, and pull cords for requesting stops. All MAX vehicles come with bus schedule literature as well as other useful resources that you can take with you.
Travel Training Classes
MAX Transit offers a free Travel Training Program for people who would like to learn to use the MAX Services. MAX’s travel trainer will work with you one-on-one to teach you how to:
1. Read the service area map & schedules
2. Plan your trip
3. Reserve a ride
4. Pay your fare
5. Reach your destination
Once you are ready to ride on your own, MAX bus operators will be more than happy to answer your questions and help you with your needs. MAX buses are mobility device accessible, with comfortable seating and air conditioning for your comfort.
To make a Travel Training reservation or if you have questions, please call MAX Transit at (616) 355-1010.
