Macatawa Area Express

Job Summary

Performs other non-vehicle maintenance duties to assist in the upkeep of the rolling stock (vehicles), service vehicles and building and grounds.

Supervisory Responsibilities

Directly supervises utility workers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Job Functions

  1. Keep the rolling stock clean, cleaning both interiors and exteriors on a scheduled basis.
  2. Shampoo drivers seats and passenger seats as needed and on a routine basis.
  3. Clean windows of vehicles on a regular basis.
  4. Ensure that all vehicles are “detailed” on a regular basis.
  5. Provide snow removal for facilities and passengers shelters on an as needed basis.
  6. make sure garage area is clean and well organized on a daily basis including the cleaning of the garage floor.
  7. Make sure vehicles are filled with Diesel Exhaust Fluid at least once a week and check at least twice a week
  8. Cleaning of Greenway facility as directed.
  9. Paint lines in parking lots as needed as well as shelters, light pot holes, etc.
  10. Arrange for maintenance and repair of the bus washer, floor sweeper as needed.
  11. Order supplies as needed following Authority Procurement Policies.
  12. Provide supervision for utility workers, including preparing weekly work schedules, bus cleaning schedule and annual reviews.


Other Duties and Responsibilities

Performs other duties as assigned.



Analytical – Designs work flows and procedures

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously  build knowledge and skills; Shares expertise with others.


Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting;  Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication – Writes clearly and informatively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.


Change Management – Develops workable implementation plans; Communicates change effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation – Delegates work assignments; Sets expectations and monitors delegated activities; Provides recognition for results

Managing People – Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.


Quality management – Looks for ways to improve and promote quality.

Cost Consciousness – Works within approved budget; Develops and implements cost savings measures; Contributes to profits and revenue; Conserves organizational resources

Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

Self Management

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism – Approaches other in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.


Education and Experience

  1. High School Diploma or equivalent.
  2. General knowledge of OSHA and Environmental Protection Agency (EPA) regulations related to shop and office conditions.
  3. General mechanic
  4. Ability to read and write, and understand basic directions
  5. The ability to work independently
  6. Regular and Predictable attendance
  7. Ability to stay awake

Certificates, Licenses, and Registrations

  1. Valid Michigan driver’s license
  2. CDL strongly preferred

Physical Demands

Ability to lift 50 pound unassisted.

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