MAX Transit offers various ADA resources to passengers with disabilities. People with disabilities may request a free ADA application to determine if they qualify for Americans with Disabilities (ADA) eligibility and priority service. Individuals must complete the application with their portion completed in full and then have a medical professional, of their choice, complete the Medical Verification portion of the application. Once an application is completed and turned it, the ADA assessor will review and respond with the findings. Any applicant who disagrees with their determination can request an appeal.
To request an ADA application, call MAX Customer Service at (616) 355-1010.
Visitors from other transit systems who have been deemed eligible can use the MAX services for 21 days without needing to undergo the application process through MAX. The passenger must present either their ADA ID from the other transit system, or the other transit system’s information. Without an ID or confirmation from the system MAX will not be able to prove that the rider has been previously deemed ADA paratransit eligible.
MAX Transit provides reasonable modifications to individuals with disabilities by making changes to policies, practices, and procedures if needed, as long as the modification would not cause a direct threat to the health or safety of others, or result in fundamental alterations of service. Examples of reasonable modifications are, but not limited to, the bus operator slightly adjusts a boarding location so a person using a wheelchair may safely board from an accessible location. Another example may be if a passenger requests to take medication while aboard the vehicle.
Transit staff may not provide medical assistance as this would be a fundamental alteration of their function.
We also offer customized, one-on-one travel training for those with special developmental or physical needs. To inquire about upcoming classes and to register, or to schedule individual travel training, call (616) 355-1010 or contact us by filling out our online contact form!
ADA Appeal Policy & Appeal Form
View/Download the appeal policy here -> MAX ADA Appeal Policy and Request Form
ADA No-Show & Late Cancellation Policy
View/Download the no-show/late cancel policy here -> ADA No-Show & Late Cancellation Policy
ADA Complaint Procedure
Any citizen who feels that their Americans with Disabilities Act (ADA) rights have been violated alleging any action prohibited by 49 CFR Parts 27, 37, 38 and 39 may file a complaint with the Macatawa Area Express (MAX) please file a complaint with these resources.