Free ADA Resources
MAX Transit offers various ADA resources to passengers with disabilities. People with disabilities may request a free independent assessment to determine if they qualify for Americans with Disabilities (ADA) eligibility and priority service. You must be able to demonstrate your inability to use the fixed bus routes due to your disability, and provide documentation.
To request an ADA assessment, call MAX Customer Service at (616) 355-1010. Our ADA Passenger Guide explains more about ADA eligibility and the passenger’s rights and responsibilities.
We also offer customized, one-on-one travel training for those with special developmental or physical needs. To inquire about upcoming classes and to register, or to schedule individual travel training, call (616) 355-1010 or contact us by filling out our online contact form!
ADA No Show Policy
View/Download the no show policy here -> ADA No Show Policy – Updated December 2017
ADA Complaint Procedure
Any citizen who feels that their Americans with Disabilities Act (ADA) rights have been violated alleging any action prohibited by 49 CFR Parts 27, 37, 38 and 39 may file a complaint with the Macatawa Area Express (MAX) please file a complaint with these resources.