Reserve-A-MAX service will continue to be scheduling limited trips only to work, medical appointments and grocery store and limited seating capacity of 6 passengers per bus. Saturday service will continue to be for those going to and from work or dialysis.
The fixed routes will resume on March 1, from that point on only ADA card holders, seniors over 70 years of age, those that are farther than a half mile to the closest bus stop may reserve a trip on the Reserve-A-MAX service. Please schedule your work or medical ride a week ahead if possible, and before 4:00 p.m. the day before your trip. At this time grocery trips can only be made a day in advance. Any trips for Monday, must be in before 4:00 p.m. the Friday before.
MAX offers paratransit service with advance reservations for eligible passengers. Only ADA cardholders, people 70 years or older, and those whose origins and/or destinations that are farther than ½ mile from a bus stop are eligible to reserve rides. Individuals with disabilities receive first priority.
Passengers traveling in the evening after the fixed bus routes stop operating at 7 p.m. also are eligible for reserved rides on the Night Owl Service, these trips are taken on a first-come first-serve basis.
Reservations must be made by 4 p.m. the day prior to travel. Unfortunately, MAX cannot accommodate same day reservations or ride changes.
|HOURS OF OPERATION
||6:00 a.m. – 11:59 p.m.
||8:00 a.m. – 11:59 p.m.
|ONE WAY FARES
|ADA Cardholders, seniors (over 70), and children (5-17)
|Children under 5 years
||FREE (with a paid adult)
Reserve-A-MAX service is in high demand during the peak hours of 6-8:30 a.m. and 2-4:30 p.m. If possible, try to schedule your trips during off-peak times.
To reserve a ride, call MAX Customer Service at (616) 355-1010 before 4 p.m. the day before travel, and give the reservationist the following information:
- Last and first name of passenger
- Full street address of your destination
- Date and time of your requested pickup time
- Time of your return ride, if needed
- Indicate whether you need door-to-door assistance and need a wheelchair lift
To avoid missing your ride, you must be ready to meet the bus within a 30-minute window of your requested pick-up time. You may call the day of your scheduled ride for the estimated time your bus will arrive. The bus will only wait 5 minutes and then will leave. If you are not ready and do not meet the bus, you will be marked as a “No Show.” MAX is unable to dispatch another bus if you are not ready to board during your 30-minute pick-up window.
Group Travel using Reserve-A-MAX
Small groups of individuals wishing to reserve a ride to travel together from the same origin and destination in our service area during our regular days/hours of operation may request a “Special Run” by calling (616) 355-1010. Regular fares apply. MAX reserves the right to limit the number of passengers in the group due to capacity or time constraints, or bus availability.
Cancelling Reserve-A-MAX Reservations / No-Show Policy / Late Cancel Policy
If you no longer need a ride, please be courteous and cancel your reservation by calling MAX customer service at 355-1010. Cancellations must be made at least 30 minutes before your scheduled pickup time to prevent a No-Show infraction from being issued, and at least 1 hour or more before your scheduled pickup time to prevent a Late Cancel infraction.
If a passenger fails to show for their pickup ride, a No-Show infraction is issued; in addition–for Non-ADA passengers–any return trip scheduled for that day will be automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client’s control) a No-Show will be waived. It is the passenger’s responsibility to contact MAX Transit to offer any explanation of a No-Show.
Riders accumulating an excessive pattern of No Show or Late Cancel infractions within a rolling 30-day period can be suspended from using Reserve-A-MAX services for up to 30 days. Non-ADA passengers also must pay for the fares of all missed rides before they will be allowed to use Reserve-A-MAX service again. For further details regarding the No-Show policy on Reserve-A-MAX, please call MAX at 355-1010.
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2016 English RESERVE-A-MAX Survey