MAX offers demand response service with advance reservations for eligible passengers. Only ADA cardholders, people 70 years or older, and those whose origins and/or destinations that are farther than ½ mile from a bus stop are eligible to reserve rides.
Passengers traveling in the evening after the fixed bus routes stop operating at 7 p.m. also are eligible for reserved rides, although there is limited ride availability, and people with disabilities and seniors receive first priority.
Reservations must be made by 4 p.m. the business day prior to travel. Unfortunately, MAX cannot accommodate same day reservations or ride changes.
|HOURS OF OPERATION
||6:00 a.m. – 11:59 p.m.
||8:00 a.m. – 11:59 p.m.
|ONE WAY FARES
|ADA Cardholders, seniors (over 70), and children (5-17)
|Children under 5 years
||FREE (with a paid adult)
Reserve-A-MAX service is in high demand during the peak hours of 6-8:30 a.m. and 2-4:30 p.m. If possible, try to schedule your trips during off-peak times.
To reserve a ride, call MAX Customer Service at (616) 355-1010 before 4 p.m. the business day before travel, and give the reservationist the following information:
- Last and first name of passenger
- Full street address of your destination
- Date and time of your requested pickup time
- Time of your return ride, if needed
- Indicate whether you need door-to-door assistance and need a wheelchair lift
To avoid missing your ride, you must be ready to meet the bus within a 30-minute window of your requested pick-up time. You may call the day of your scheduled ride for the estimated time your bus will arrive. The bus will wait only 5 minutes and then will leave. If you are not ready and do not meet the bus, you will be marked as a “No Show.” MAX is unable to dispatch another bus if you are not ready to board during your 30-minute pick-up window.
Group Travel using Reserve-A-MAX
Small groups of individuals wishing to reserve a ride to travel together from the same origin and destination in our service area during our regular days/hours of operation may request a “Special Run” by calling (616) 355-1010. Regular fares apply. MAX reserves the right to limit the number of passengers in the group due to capacity or time constraints, or bus availability.
Cancelling Rides/No Shows/Late Cancels
If you no longer need a ride, please be courteous and cancel your reservation by calling (616) 355-1010 as soon as possible. To avoid a “No Show,” you must call to cancel at least 30 minutes before your scheduled pickup as the bus may be en route to you. To avoid a “Late Cancel,” you must call to cancel at least 2 hours before your scheduled pickup time.
If you fail to take your scheduled ride, you will receive a “No Show” infraction and your return trip will be automatically cancelled unless you are an ADA cardholder. You will receive a written notification of your “No Show.”
Passengers with excessive “No Show” or “Late Cancel” infractions within a rolling 30-day period can be suspended from using the service for up to 30 days, and able bodied passengers will be required to pay fares for missed rides before they are allowed to reserve rides again.
Cancelling Reserve-A-MAX Reservations / No-Show Policy / Late Cancel Policy
If you no longer need a ride, please be courteous and cancel your reservation by calling MAX customer service at 355-1010. Cancellations must be made at least 30 minutes before your scheduled pickup time to prevent a No-Show infraction from being issued, and at least 2 hours or more before your scheduled pickup time to prevent a Late Cancel infraction.
If a passenger fails to show for their pickup ride, a No-Show infraction is issued; in addition–for Non-ADA passengers–any return trip scheduled for that day will be automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client’s control) a No-Show will be waived. It is the passenger’s responsibility to contact MAX Transit to offer any explanation of a No-Show.
Riders accumulating an excessive pattern of No Show or Late Cancel infractions within a rolling 30-day period can be suspended from using Reserve-A-MAX services for up to 30 days. Non-ADA passengers also must pay for the fares of all missed rides before they will be allowed to use Reserve-A-MAX service again. For further details regarding the No-Show policy on Reserve-A-MAX, please call MAX at 355-1010.
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