MAX offers paratransit service with advance reservations for eligible passengers. Only ADA cardholders, people 70 years or older, and those whose origins and/or destinations that are farther than ½ mile from a bus stop are eligible to reserve rides. People with disabilities receive first priority.
Passengers traveling in the evening after the fixed bus routes stop operating at 7 p.m. also are eligible for reserved rides on the Night Owl Service, these trips are taken on a first-come first-serve basis.
Reservations must be made by 4 p.m. the business day prior to travel. Unfortunately, MAX cannot accommodate same day reservations or ride changes.
|HOURS OF OPERATION
||6:00 a.m. – 11:59 p.m.
||8:00 a.m. – 11:59 p.m.
|ONE WAY FARES
|ADA Cardholders, seniors (over 70), and children (5-17)
|Children under 5 years
||FREE (with a paid adult)
Reserve-A-MAX service is in high demand during the peak hours of 6-8:30 a.m. and 2-4:30 p.m. If possible, try to schedule your trips during off-peak times.
To reserve a ride, call MAX Customer Service at (616) 355-1010 before 4 p.m. the business day before travel, and give the reservationist the following information:
- Last and first name of passenger
- Full street address of your destination
- Date and time of your requested pickup time
- Time of your return ride, if needed
- Indicate whether you need door-to-door assistance and need a wheelchair lift
To avoid missing your ride, you must be ready to meet the bus within a 30-minute window of your requested pick-up time. You may call the day of your scheduled ride for the estimated time your bus will arrive. The bus will wait only 5 minutes and then will leave. If you are not ready and do not meet the bus, you will be marked as a “No Show.” MAX is unable to dispatch another bus if you are not ready to board during your 30-minute pick-up window.
Group Travel using Reserve-A-MAX
Small groups of individuals wishing to reserve a ride to travel together from the same origin and destination in our service area during our regular days/hours of operation may request a “Special Run” by calling (616) 355-1010. Regular fares apply. MAX reserves the right to limit the number of passengers in the group due to capacity or time constraints, or bus availability.
Cancelling Reserve-A-MAX Reservations / No-Show Policy / Late Cancel Policy
If you no longer need a ride, please be courteous and cancel your reservation by calling MAX customer service at 355-1010. Cancellations must be made at least 30 minutes before your scheduled pickup time to prevent a No-Show infraction from being issued, and at least 1 hour or more before your scheduled pickup time to prevent a Late Cancel infraction.
If a passenger fails to show for their pickup ride, a No-Show infraction is issued; in addition–for Non-ADA passengers–any return trip scheduled for that day will be automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client’s control) a No-Show will be waived. It is the passenger’s responsibility to contact MAX Transit to offer any explanation of a No-Show.
Riders accumulating an excessive pattern of No Show or Late Cancel infractions within a rolling 30-day period can be suspended from using Reserve-A-MAX services for up to 30 days. Non-ADA passengers also must pay for the fares of all missed rides before they will be allowed to use Reserve-A-MAX service again. For further details regarding the No-Show policy on Reserve-A-MAX, please call MAX at 355-1010.
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2016 English RESERVE-A-MAX Survey